FAQs
Roex has been making high quality nutritional supplements for over 25 years. We manufacture our supplements in the United States in an FDA approved facility. Customers continue to order Roex supplements year after year because the quality is above the curve and we offer great cost saving specials and free shipping options.
You can reach Customer Service at 1-866-672-5370
Monday through Friday 7am -7pm Pacific Standard Time
Email:
We try to respond within a few hours from 7am – 7pm PST Monday through Friday.
If you send an email on a Friday- Sunday, we will respond as soon as possible the next business day.

We have a 30-Day Money Back Guarantee less shipping and handling. If you are not satisfied with your health supplement purchase, please contact our Customer Service Department at 1-866-672-5370 Monday through Friday 7am-7pm PST, email us at

You will then receive a Return Merchandise Authorization (RMA) number. Write the RMA number legibly on the outside of the box containing the returned items and mail it to: BIN Science/Roex Returns Department within 10 days of the RMA issuance. Only one opened bottle of each product will be accepted for return.

Your order will be refunded, less shipping, when the package is delivered within the 30-Day Satisfaction Guarantee Period. The 30-Day period is defined by the day the product ships. For your security, return your package with an insured carrier and retain a receipt for your records.

Orders are shipped the following business day. An order can usually be changed if you call Customer Service by 8am the day after you submitted your order. Please call 1-866-672-5370
We accept Visa, Mastercard, American Express and Pay Pal
Yes, we do not rent or share our customer information, order preferences or any details about you. You can be sure all your order details are strictly confidential.
If you provide an email address when ordering you will receive an order receipt and a shipping receipt with tracking information.
Yes, we would love to talk to you! Please call us at 1-800-645-0010 for personal assistance. Our office hours are Monday through Friday 9am through 5pm PST.

Shipping

Shipping is $7.95 per order; however we do offer free shipping for orders over $75.
Shipping usually takes 5-7 business days; we ship out of California so depending on where you live it could be sooner.
We ship to all 50 states including the territories.
Right now, we do not offer expedited shipping online. If you call and speak to a health representative, we can offer faster shipping options. Health Representatives are available Monday through Friday 9am through 5pm. You can reach us at 1-800-645-0010, if you don’t reach someone right away please leave us a message, we will return your call.
If you receive an incorrect item please contact Customer Service, we would love to help correct the issue. Please call 1-866-672-5370